Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Checking Orders status
- Updating Account Information
- Overseas buyers
- Special Discount
- Shipping & Delivery
- Shipping:
1. Please kindly note that GB locates in Taiwan, an island in Pacific ocean, nearby Japan and Korea. It usually takes about 7 - 10 business to arrive customers end.
2. All products are shipped by Air via Taiwan Government Post System.
3. Shipping charge depends on the parcel weight.
4. Each single order purchased more than 20 molds, please contact us for special shippping fee.
5. In general, we need to handle each order for 5 business days after received payment.If you need the order in urgent, please let's know. We will try our best. We are not working on Saturday and Sunday. If you need to contact for order situation, please keep in mind the earliest response might be on the coming Monday. .
6. Delivery time: Please be kind to note all shipment sending via our Taiwan Government Post office. Regular Air parcel takes about 2 weeks to arrive.
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- Privacy & Security
Privacy Statement
Our site uses a registration form that requires contact information (name and email address) and unique identifiers. We use customer contact information to send the customer information about our company and promotional material.
Financial information is used to bill the customer for products and services. Unique identifiers (such as usernames and passwords) are collected from Web site customers to verify identity and for our own internal use.
The customers contact information is also used to contact the customer when necessary.
Security
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. - Returns & Replacements
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Before purchasing, please make sure that this is the item you want to buy. If you have any questions about the product after receiving it, please send us an email with your questions. Our e-mail address is gbcraft@gmail.com. We may accept returned items if the product is unused, however, we reserve the right to determine if the reason for returning the product is acceptable. The buyer must pay for the return shipping charges. - Ordering
- This site allows clients to purchase without sign in. However, in order to keep good services to all the clients, we still wish you giving us a chance to know better about you.
- Payment, Pricing & Promotions
- Please kindly note that this is an International selling business. To save time and banking fee from wire transfer or check, we accept Paypal as our main paying methods. But, now you have two more options to pay for the order - Western Union and Moneygram
- If you are going to order a big volume, please contact us directly for discount.
- Meanwhile, Western Union and Moneygram are not available to chose when check out online. It can only be handled in person. If you want to pay in these two methods, please contact us for more details. Thank you ! Our email is gbcraft@gmail.com
- Checking Orders status
- You can always send email to gbcraft@gmail.com to check for the updated information about orders. We are sorry that the order status might not be updated on this site.
- Updating Account Information
- You can always log in your account to adjust your account information.
- Overseas buyers
- You can contact the below persons if you need help -
** In USA
Ms. Nicole Dreiske
3817 N. Bell Avenue
Chicago, IL 60618
USA
Cell Phone:773 528 5905
Email: ndreiske@gmail.com
** In Asia(our main office)
Ms. White Chen
2F., NO. 41, SEC. 3,
CHEN DEH RD.,
TAIPEI, TAIWAN(103)
Phone:886-2-25976211
Email: gbcraft@gmail.com
** In Russia
664075 Irkutsk city, Baykalskaya street 241a-17
Tel.8950-116-36-36
e-mail: solntcechan@yandex.ru
solntcechan@mail.ru
ICQ:228660000
Skype: japancentre07
664075 г.Иркутск, ул. Байкальская 241а-17
тел. 8950-116-36-36
Moscow, Russia,117546
Vostryakovsky proezd, 5- 3-148
Tel.8-916-218-50-66
e-mail: voevodina.ma@gmail.com
ICQ:236213220
117546 г.Москва,
Востряковскй пр. 5-3-148
Tel.8-916-218-50-66
- Special Discounts -
- Order q'ty / per purchasing:
1. If you are planning to buy more than 20 molds / per time, please contact us by email to check for discount. Our email is gbcraft@gmail.com;
2. If you are planning to buy more than 50 molds / per time, please contact us by email to check for discount. Our email is gbcraft@gmail.com;
3. If you are planning to buy more than 100 molds / per time, please contact us by email to check for discount. Our email is gbcraft@gmail.com;
4. If you are planning to buy more than 200 molds / per time, please contact us by email to check for discount. Our email is gbcraft@gmail.com.
5. If you have interesting to become our dealers, please contact us for more details;
