Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Shipping:
1. Please kindly note that GB locates in Taiwan, an island in Pacific ocean, nearby Japan and Korea. It usually takes about 7 - 10 business to arrive customers end.
2. All products are shipped by Air via Taiwan Government Post System.
3. Shipping charge depends on the parcel weight.
4. Each single order purchased more than 10 molds, please contact us for special shippping fee.
5. In general, we ship out orders within 2 days after received payment.If you need the order in urgent, please let's know. We will try our best.And, any payment received from Friday to Sunday, the earliest shipping date will be the coming Monday. It is due to our post office doesn't work on Saturday and Sunday.
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- Privacy & Security
Privacy Statement
Our site uses a registration form that requires contact information (name and email address) and unique identifiers. We use customer contact information to send the customer information about our company and promotional material.
Financial information is used to bill the customer for products and services. Unique identifiers (such as usernames and passwords) are collected from Web site customers to verify identity and for our own internal use.
The customers contact information is also used to contact the customer when necessary.
Security
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. - Returns & Replacements
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Before purchasing, please make sure that this is the item you want to buy. If you have any questions about the product after receiving it, please send us an email with your questions. Our e-mail address is gbcraft@gmail.com. We may accept returned items if the product is unused, however, we reserve the right to determine if the reason for returning the product is acceptable. The buyer must pay for the return shipping charges. - Ordering
- This site allows clients to purchase without sign in. However, in order to keep good services to all the clients, we still wish you giving us a chance to know better about you.
- Payment, Pricing & Promotions
- Please kindly note that this is an International selling business. To save time and banking fee from wire transfer or check, we only accept Paypal as our paying methods.
- If you are going to order a big volume, please contact us directly for discount.
- We do on sale activities every once a while. Please check back often.
- Viewing Orders
- You can always log in to your account and check for orders history.
- Updating Account Information
- You can always log in your account to adjust your account information.
